Privacy Policy

Last updated: August 2026

Empathia Ltd (“we”, “us”) is committed to protecting your privacy. This policy covers information collected via our website enquiry form and standard contact channels.

Who we are

Empathia Ltd provides nurse-led home-care services. You can contact us at info@empathia.care or by telephone on 07497 580170.

What we collect

When you send an enquiry, we may collect:

• Your name
• Email address
• Telephone number (if provided)
• Reason for enquiry and message content
• Technical details needed to protect the form (such as a security token)

How we use your information

We use enquiry details only to respond to your request and, where relevant, to discuss care or career opportunities. We do not use the contact form for unrelated marketing, and we do not pre-tick marketing consent.

Lawful basis

Where you submit an enquiry, we process your information based on your consent and/or our legitimate interests in responding to prospective clients, families and applicants.

Sharing

We do not sell your personal information. Information may be processed by trusted service providers who help us operate email or hosting, solely to deliver our services.

Retention

We keep enquiry information only for as long as needed to respond and follow up appropriately, unless a longer period is required for legal or care-related reasons.

Your rights

Depending on applicable UK data-protection law, you may have rights to access, correct, delete or restrict use of your personal information, and to withdraw consent where processing is consent-based. To exercise these rights, contact us using the details above.

Cookies and analytics

This website currently uses essential functionality only (including a local browser setting for the staff-vacancy announcement). If non-essential analytics or advertising cookies are added later, an appropriate consent mechanism will be put in place first.

Updates

We may update this policy from time to time. The latest version will always be available on this page.

Note: This page is a practical website privacy notice based on current enquiry handling. Empathia may replace or expand it with client-approved legal wording.