Empathy
We listen first and respond with genuine understanding.
Our story
How it all began
Empathia was founded on a deep commitment to community-based care — and a belief that people deserve compassionate, personalised support at home.
Founder
Rachael, Founder and Managing Director
Rachael is the Founder and Managing Director of Empathia Ltd, which was founded in 2024.
She created Empathia on a wealth of knowledge and care experience. Her career in healthcare began in 2008, when she worked as a Community Support Worker for Worcestershire County Council. Over the following years she gained a wide variety of experience in the care industry, including working as a Health Care Assistant at Malvern Community Hospital.
Rachael’s love for care led her to complete a Nursing degree at the University of Worcester, graduating with honours in 2016. Her nursing career took her straight back into the community, where she specialised as a Community Nurse for five years with the Worcestershire Health and Care NHS Trust and later as a Senior Community Nurse for a further two years.
Her dedication to healthcare in the community — especially in and around Worcestershire, where she was brought up — is what led to the creation of Empathia.
Milestones
A career rooted in community care
- 2008 Rachael began her healthcare career as a Community Support Worker for Worcestershire County Council.
- 2008–2013 Gained wide experience across care roles, including as a Health Care Assistant at Malvern Community Hospital.
- 2016 Graduated with honours from a Nursing degree at the University of Worcester.
- 2016–2023 Worked in community nursing with Worcestershire Health and Care NHS Trust, including senior community nursing roles.
- 2024 Founded Empathia Ltd to deliver compassionate, person-centred home care in and around Worcestershire.
Our values
What guides our care
Dignity
Every person deserves respectful, unhurried care.
Independence
We support people to remain confident in the place they call home.
Trust
Reliable, nurse-led care that families can depend on.
Ready to talk about care at home?
We would be glad to listen and help you explore the right support for you or someone you love.
